Service and Operation Department

The Services and Maintenance Department has a leading role in ensuring the progress of operations and maintenance work for all facilities and buildings of the Institute in order to provide an educational and work environment that meets the aspirations of trainees and employees alike, The role of the Services and Maintenance Department is not limited to merely carrying out routine operation and maintenance work. Rather, it includes the development and improvement work and participation in preparing studies and proposals that serve the interest, growth and prosperity of this great educational edifice, the prominent landmark in the city of Arar. The Services and Maintenance Department provides all operation, maintenance, cleaning and landscaping work, in addition to renovation work and following up on the progress of work with the department’s contractors to deliver and receive services. Among our concerns as a department at the Saudi Mining Polytechnic (SMP) is the need to involve beneficiaries of SMP services in expressing their views in order to improve performance and raise the level of our services. The department seeks to achieve its goals for maintaining model institute. The department provides services with high efficiency to achieve satisfaction for the trainees, trainers and employees of the institute, preserves the environment of the institute and its appearance in an appropriate aesthetic form, and provides operation and maintenance services for all buildings and facilities of the institute so that the trainees, trainers and employees of the institute feel stability and comfort in all facilities, Through optimal use of resources, the department’s tasks are manifold in operation, maintenance, cleaning, renovations, and others. All this is done through optimal use of resources. The department team has introduced many improvements in internal work procedures, policies and models by developing a mechanism that uses electronic technology to process work orders directed to it. Efforts are still continuing to develop work mechanisms and methods to promote employees’ satisfaction and performance.

The Health and Safety system at the Saudi Mining Polytechnic (SMP) includes a team of security guards and video surveillance, smoke detectors, fixed and mobile fire-fighting equipment, an emergency evacuation plan, all of which aim to provide a healthy and safe work environment around the clock. Observing health and safety regulations and maintaining a safe work environment is not just an official procedure or a traditional requirement of SMP, but rather a strategic goal that the Institute seeks to achieve. Each individual must strive diligently towards achieving it for the benefit of the whole organization. A safer workplace is a more productive workplace.

The Information Technology Department is responsible for preparing, developing and maintaining the information technology systems at the Saudi Mining Polytechnic. The following are the most prominent tasks: • Network infrastructure which includes conducting plans and inspecting all buildings within the institute, operating and maintaining more than 500 computers in several laboratories, the largest of which can accommodate 100 trainees, in addition to installing digital phones for more than 65 offices and laboratories. • Wireless connection: Wireless Internet coverage that covers the entire institute and the institute’s accommodation. • Services and programs that include an electronic trainee registration and admission portal and the TIS system, which is the system for managing trainees’ affairs, as well as the electronic testing and training system. A self-service system for trainees has also been launched. • Website and email: The website was created to make it easy for everyone to access in a simple manner, in both Arabic and English. Office 365 email also provides multiple options such as Office programs, in addition to a storage capacity of up to 1 GB for each trainee.